Privacy Policy

1. Our Strict No-Logs Commitment

We operate under a strict No-Logs Policy. We do not collect, monitor, store, or log your online activity when you connect to our VPN service.

• Browsing History: We do not log the websites you visit, search queries, or online activities.
• Traffic Content: We do not inspect, record, or analyze the data transmitted through our network.
• Destination IP Addresses: We do not track where you connect or what servers you access.
• Originating IP Addresses: We do not log your real, personal IP address alongside your activity.
• DNS Requests: All DNS queries are resolved through our secure, private DNS resolvers and are not logged.
• Connection Timestamps: We do not record precise timestamps of when you connect or disconnect from our VPN nodes.

2. Information We Collect (Minimal Operational Data)

To provide, maintain, and secure our service, we only collect the minimum amount of data required for account functionality and subscription management:

• Account Identifier: An anonymous user ID, Telegram ID, or e-mail address used solely for authentication and subscription status tracking.
• Subscription & Payment Status: Information regarding your active plan, expiration date, and payment confirmation (for example, transaction IDs provided by external payment processors).
• Aggregate Bandwidth Usage: Non-identifiable, overall bandwidth metrics to optimize network routing, balance server load, and enforce plan bandwidth limits where applicable.

3. Third-Party Payment Processing

Financial transactions are handled by external, secure third-party payment gateways and cryptocurrency processors. VEXND does not store or process your credit card details, bank account numbers, or full financial credentials on our servers. Payment providers operate independently under their own privacy policies.

4. Website Cookies & Analytics

Cookies: Our website uses essential cookies required strictly for technical operation, session management, and language preferences. We do not use persistent tracking cookies or invasive third-party ad trackers. Analytics: If web analytics are used, they are privacy-focused, self-hosted, or anonymized to ensure no personal IP addresses or individual browsing profiles are created.

5. How We Use the Minimal Information

The limited operational data we hold is strictly used to:

• Verify active subscriptions and enable VPN connection access.
• Process payments, renewals, and manage referral program bonuses.
• Maintain network integrity, prevent server abuse, and optimize infrastructure capacity.
• Respond to user-initiated support requests.

6. Data Retention & Deletion

Account Data: Retained only for as long as your account remains active or as needed to maintain your subscription status. Account Erasure: You have the right to request the complete deletion of your account and associated minimal identifiers at any time by reaching out through our support channels.

7. Response to Legal Requests & Warrant Canary

Because we do not store logs of user browsing history, real IP addresses, or traffic content, we cannot provide information that we do not possess, even upon receiving legal orders or governmental requests. For updates on legal inquiries and operational transparency, please consult our Warrant Canary page.

8. Third-Party Links & External Services

Our website or applications may contain links to external third-party websites or services. VEXND is not responsible for the privacy practices, policies, or content of those external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect infrastructure improvements or legal requirements. Any modifications will be posted on this page with an updated Last Updated date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Support E-mail: support@vexnd.com
Support Telegram: @vexndsupport